Privacy policy

All users of our website should carefully read this privacy policy to learn more about the policies and practices we have developed to protect personal data, and to better understand our relationship with third parties who may have access to this data. This privacy policy specifies what personal data we may collect for you, how we can use it, how you can exercise your rights with respect to your personal data, in particular regarding the right to correction of personal data provided, the right to delete your personal data (“the right to be forgotten”), your right to “data portability”, as well as information on how and to which authorities you can file a complaint if you believe that any of these rights have been violated.

INFORMATION ABOUT US:

The website tuhlla.com (hereinafter referred to as the “website”, “store”, “shop”) and the online store on this website are developed, administered and owned by “Tuhlla” Ltd., with its registered office and address Plovdiv 4000, 10, Akad. Petar Dinekov Str., registered in the Commercial Register at the Registry Agency of the Republic of Bulgaria with UIC 203555906 (hereinafter referred to as “we”, “us”, “ours”, “Tuhlla” Ltd., “seller”).

SCOPE OF PRIVACY POLICY:

This privacy policy applies to the personal data we collect through this website.

Our website may include hyperlinks (links) to other websites that “Tuhlla” Ltd., does not control and can not be held accountable for their privacy policy. If you choose to visit a hyperlinked website on this website, we encourage you to familiarize yourself with their policies regarding the processing and protection of your personal information.

WHAT SHOULD YOU UNDERSTAND UNDER PERSONAL DATA:

According to the definition used in REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016: ‘personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

POLICIES REGARDING CHILDREN:

The content and services of this website are intended for adult users. This website is not intended for children. If we learn that a minor has provided personal data to our website or that another person has provided us with such data, we will delete that information from our active databases unless the retention of this data is required by applicable law.

INFORMATION WE RECEIVE THROUGH THIS WEBSITE:

When you use our website, you may choose to provide us with the following information:

1. When subscribing to our newsletter:
• Your email address;

The personal information collected in this way will be used to send you up-to-date information about our products and services.

2. When using our contact form:
• Your Name;
• Your email address;
• Your phone number;
• Other personal information that you voluntarily choose to provide us with.

We can use the personal information collected in this way in one of the following ways: to contact you, to respond to your inquiry about our product or service, in order to improve our products or services, including to improve our website.

3. When using our order form
• Your Name;
• Your address;
• Your phone number;
• Your email address;
• Other personal information that you voluntarily choose to provide us with.

The personal information collected in this way may be used in one of the following ways: to contact you for processing an order – in order to accept the order and deliver the goods from our e-shop, for payment processing and Accounting – to enable payment and bookkeeping, to improve our products or services, including to improve our current website, to meet our statutory obligations. This information will be provided to the courier company we use so that the ordered goods can be delivered to you. “Tuhlla” Ltd. carefully selects the courier companies with which he works in order to guarantee as much as possible the security of your personal data. In case you want the ordered goods to be delivered to you with a courier company of your choice “Tuhlla” Ltd. will not be responsible for the way this information will be used and stored by your chosen courier company.

4. When using our registration form
• Your Name;
• Your phone number;
• Your email address;
• Other personal information that you voluntarily choose to provide us with.

The personal information collected in this way will be used in one of the following ways: to contact you for processing an order – in order to accept the order and deliver the goods from our e-shop, for payment processing and Accounting – to enable payment and bookkeeping, to improve our products or services, including to improve our current website, to meet our statutory obligations. This information will be provided to the courier company we use so that the ordered goods can be delivered to you. “Tuhlla” Ltd. carefully selects the courier companies with which he works in order to guarantee as much as possible the security of your personal data. In case you want the ordered goods to be delivered to you with a courier company of your choice “Tuhlla” Ltd. will not be responsible for the way this information will be used and stored by your chosen courier company.
All data from messages and materials received by medical the users through our contact form, our e-mail, or otherwise should be credible and should not violate the rights of third parties. In the event that you provide us with information about a third party, you warrant that this information is reliable, up-to-date and you have the right to share it with us.

PERIOD AND METHOD OF STORAGE OF PERSONAL DATA:

Any personal information provided to us by any of the ways listed in the previous clause will be stored in accordance with “Tuhlla” Ltd.’s data protection policy for a period of time permitted by national law in a way that guarantees its safe use and does not allow it to be accessible to third parties.
We store your personal data in a combination of paper and electronic files. Electronic files are stored on servers that are used and maintained by “Tuhlla” Ltd. To ensure the integrity and confidentiality of personal data that you provide to us, we may use encryption methods if necessary. As an additional security measure, all personal data is physically stored behind firewalls and other network security devices to prevent intruders from accessing, according to the requirements of the Personal Data Protection Act.
Despite all the efforts that “Tuhlla” Ltd. undertakes to protect your personal data, you must be aware that the transmission of information over the Internet is uncertain and we can not fully guarantee the security of data sent over the Internet. To ensure maximum protection of your data and computer configuration “Tuhlla” Ltd. recommends using up-to-date and licensed software, including antivirus software, and regularly scanning your computer for malicious software.

YOUR RIGHTS UNDER REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016:

1. You have the right to request access to or correction of your personal data that we hold for you.
2. You have the right to ask us to provide you with the personal data you have provided to us in a structured, widely used and machine readable format (“portability”).
3. You have the right to ask us to delete the personal data stored for you (the “right to be forgotten”).
4. You have the right to demand to restrict the processing of your personal data and / or to object to the processing of your personal data relating to your legitimate interests, public interests or profiling, unless we can prove that there are insurmountable, guaranteed causes that have priority over your interests, rights and freedoms, or that such processing is for the purpose of claiming, exercising or defending legal rights.
In order to fulfill any of the above rights you should use our contact form or contact us by email: info@tuhlla.com or by phone: +359 (0) 885 011 102 and at: 10 Akad. Peter Dinekov Str., Plovdiv 4004. You should keep in mind that in order to protect your rights and legitimate interests to the fullest extent, we can ask you to identify yourself in a way that does not raise doubts about your identity.
You should keep in mind that sometimes it is not technologically possible to remove every record of your information from our servers. The need to archive our systems to protect information from accidental loss means that a copy of your information may exist in an indelible form that will be difficult or impossible for us to find. However, when permitted by law, “Tuhlla” Ltd. will delete your personal data stored in our databases. In addition, we will endeavor not to disclose any personal data stored in a non-removable format upon receipt of a removal request from you, unless required by law.
“Tuhlla” Ltd. informs you that if you have chosen to receive our newsletter at your e-mail address, you can opt-out by explicitly requesting it at info@tuhlla.com .

OTHER DATA THAT WE COLLECT THROUGH OUR WEBSITE:
This website uses Google Analytics, a Google Inc., 1600 Amphitheater Parkway, Mountain View, California 94043, United States (“Google”) Google analysis Service. Google is certified under the EU-US Privacy Shield, which ensures that an adequate level of data protection is maintained to process Google data in the United States. Google Analytics uses “cookies”, which are text files containing small amounts of information that are saved on your device when you visit a website. The information collected by Google in connection with your use of our website (e.g., the referrer URL, which of our pages you visit, your browser type, language settings, your operating system, screen resolution, including IP address) will be transmitted and saved by Google on their US servers. Google will not associate your IP address with any other Google data. Google will use the information gathered to evaluate your use of the website as well as to generate reports on the activity of the website and to perform other services related to the activity of the website and the use of the Internet. The relevant results will be provided to us in an anonymous form. However, this information aggregates and is not used to identify you. In this process, your usage data will not be associated with your full IP address. We have enabled the IP Anonymization feature offered by Google on our Website so that the last eight digits (IPv4 type) or the last 80 bits (IPv6 type) of your IP address are deleted. Every subsequent visit to the website, cookies are sent back to it: this is useful as they allow it to recognize your device. For more information about cookies, visit www.allaboutcookies.org, for more information on cookies using our website, please visit the POLICY ON THE USE OF “COOKIES”
To prevent the use of Google Analytics, you need to follow the following link HERE.
PROVISION OF PERSONAL DATA TO THIRD COUNTRIES:

Without your explicit consent “Tuhlla” Ltd. will not disclose your personal information to third parties for any purpose.

The latter does not concern the provision of information required by us by law or other by-laws, the provision of information required by us by a competent supervisory authority or a court or the information we need for you in order to establish, exercise or protect our legal rights in case you have violated our Terms and Conditions of Use of this website.

INTERNATIONAL TRANSFER OF PERSONAL DATA:

“Tuhlla” Ltd. will not transfer your personal data outside of the Republic of Bulgaria unless such transfer is requested by a competent supervisory authority or is required by us in fulfillment of our legal obligation and/or if expressly provided in these Terms and Conditions
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SUBMISSION OF A PERSONAL DATA PROTECTION COMPLAINT:

If you believe that your personal data is being used in an unregulated manner or you believe it is kept in breach of a legal requirement, you have the right to file a complaint with the Personal Data Protection Commission. Details of how you can exercise this right can be found at the following website: https://www.cpdp.bg/index.php

AMENDMENTS TO THE PRESENT PRIVACY POLICY:

“Tuhlla” Ltd. reserves the right to make amendments to this privacy policy in its sole discretion and in response to changes in the applicable data protection legislation.

For all changes concerning the protection of personal data “Tuhlla” Ltd. will make it possible to inform you by means of a personal message or in an appropriate manner on this website.

CONTACT US:
To contact us for more detailed information about our privacy policy or to request more information about a specific processing activity, please contact us by email: info@tuhlla.com or by phone: +359 (0) 885 011 102;

USED LANGUAGE:

This PRIVACY POLICY is written in Bulgarian and translated into English. In case of discrepancy in the texts, the text in Bulgarian has an advantage and is considered to be true.

Last updated October 2018